Customer Service Shipping and Order Tracking

Support

Contact us directly

  • K2 Snowboarding

    1 Westside Drive, Unit 7
    Toronto, ON M9C 1B2
  • K2 Snowboarding Customer Service

    877-393-7049
  • Hours of Operation

    9AM to 6PM EST (Mon-Thu)
    9AM to 5PM EST (Friday)

SHIPPING RATES

SHIPPING RATES ARE FOR ORDERS PURCHASED ON K2SNOWBOARDING.COM.

Ground Shipping Rates

ORDER TOTAL SHIPPING CHARGE
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100-$149.99 $11.00
$150.$199.99 $13.00
$200+ $15.00

ORDER TRACKING

Find out where your order is!

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Account page.

At any time you may check order status by logging into your account on k2skates.com.

Additional Shipping Information

ORDER PROCESSING

  • Standard processing time is up to three (3) business days.
  • No weekend deliveries are available.
  • K2 Skates is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

Order Fulfiller Contact Information

  • As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped by K2 Snowboarding directly or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your Kibo Account.

Please Note:

  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery time.
  • For additional shipping-related questions, please contact Kibo at (877) 412-7467
  • K2 Snowboarding is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Snowboarding will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.